Answers without the runaround

Need to reach Fortuneclock Casino support?

Reach the Fortuneclock Casino team by live chat, e-mail or phone, 24 hours a day, 7 days a week, and get an answer in minutes rather than days.

Start live chat 133% up to £850 + 167 spins

Paid out today

529,678 £

2,296 Playing now

License 66345-3473-R-446305 issued by the UK Gambling Commission

Average withdrawal clearance time of 4 minutes, up to £75,000 per transaction

256-bit SSL encryption securing all transactions and player data

Straight to a person

Choose how you want to be answered

Take the guesswork out of picking a channel, so your question lands with someone who can act on it.

Ask in the chat window

The chat window answers questions about bonuses, games and account access while you play; a human usually replies within five minutes, at any hour of the day or night.

Open the chat

Fortuneclock Casino e-mail support

E-mail suits statements, screenshots and anything you want in writing; send it to [email protected] and expect a reply within four hours, day or night.

Write to us

Call the support line?

Ring +44 20 1698 5450 (GMT) when a payment stalls or a bonus goes missing and you want to talk it through with someone; calls are typically answered in three minutes.

Call support

Reading this from Britain

Fortuneclock Casino support for UK players

Use this when you want the British number, the British clock and the British regulator in one glance.

How to reach us

UK phone+44 20 1698 5450

Support time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises us

LicenceUK Gambling Commission, 66345-3473-R-446305

Where to get help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Fortuneclock Casino complaints path

How to get a decision reviewed

Fortuneclock Casino handles every complaint in writing, so each step leaves a record you can keep.

The second time it happens

By the time a problem has repeated itself twice, write to [email protected] with your account e-mail, dates and any reference numbers. A written record speeds up the review.

Quote the reference in your reply

Within four hours you get a reply from the support team naming the person handling your case. Ask for the reasoning if the answer seems thin.

Fortuneclock Casino manager review

Once you have the first answer and still disagree, say plainly that you want a manager review. A team lead re-reads the whole thread and replies in writing.

Eight weeks with no decision

Should eight weeks pass without a final decision, take the file to the UK Gambling Commission, the regulator named on this page. They decide whether to act.

One message, wrong address

Send your message to the right inbox

Send to the right inbox first and your issue skips the forwarding queue that slows most replies.

Account and verification

General support and account questions[email protected]

Document checks and verification[email protected]

Money and payouts

Deposits, withdrawals and payment methods[email protected]

Everything else

Complaints and formal disputes[email protected]

Personal data and privacy requests[email protected]

Business, partnerships and offers[email protected]

Six details on record

Check the company before you deposit

At the moment you weigh up a deposit, these six lines tell you who is accountable.

Company

Legal nameFortuneclock Casino Ltd

Company numberCompany No. 49516178 (United Kingdom)

Registered addressVictoria Road, London

Licence

RegulatorUK Gambling Commission

Licence number66345-3473-R-446305

Written contact

Support e-mail[email protected]

What should be in front of you before you write?

Have these five items within reach, and the reply arrives without a second round of questions.

Your registered e-mail address and account number
The date and amount of the transaction
A screenshot of the error or game screen
The payment method used, name only
Any reference number from a previous reply

Real waiting times

Support hours and response speeds

The moment a payment stalls at midnight, these figures tell you which door opens soonest.

Live chat

Chat hours24 hours a day, 7 days a week

Chat first reply5 minutes

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail reply4 hours

Phone

Phone number+44 20 1698 5450

Phone wait3 minutes

Fortuneclock Casino replies

Ask, then read the short answer

When a message is half written and you would rather not wait, start here.

accountWhat does support need to find my account?+

Right away, the team needs the e-mail address you signed up with and your date of birth; that pairing finds the account without unlocking it. Nobody on the support desk will ever ask for your password, and no reply should contain a request for it either. A masked version of the last payment method helps when the query is about money.

accountCan I ask for my case to be escalated?+

Yes, you can escalate once you have the first reply in writing. Ask the adviser to pass the matter to a supervisor, and the complaints inbox takes it further if the answer still misses the mark. A short summary of what happened and the response you want speeds the second look considerably.

accountWhich languages can I be answered in?+

Four languages are covered: English, German, Finnish and Norwegian. UK players are answered in English, and the desk is staffed round the clock, so language rather than timing decides the wait. An adviser replying in your chosen language is the norm, not a favour.

accountWhat happens when I ask for my data?+

When a request for a copy of your data or its deletion arrives, the privacy inbox handles it and confirms in writing. You may be asked to prove identity before anything is released, which protects the account rather than delays it. A reply follows once the check clears, and the outcome is explained in plain terms.

accountWhen will my verification finish?+

Checks usually complete within sixty hours of the documents landing. Identity, address and payment method confirmation are the three items requested, and clear photographs cut the wait sharply. Until the check closes, withdrawals can be held, so sending paperwork early pays off.

accountWhat if I want to close my account?+

If you want the account closed, say so plainly to the support desk and the request is actioned. Self-exclusion is the firmer option when gambling has become a worry, and it blocks access for a set period. Either route is free, and a confirmation reaches your registered e-mail address.

Independent support organisations

Independent organisations help with gambling problems, and none of them are part of Fortuneclock Casino. GamCare, BeGambleAware and GAMSTOP offer their own free services to anyone in the United Kingdom who asks, whether or not money is involved.

GamCare. Free, confidential advice and counselling sessions for anyone worried about their own or a family member's gambling, with a live chat service of its own.

BeGambleAware. Funds treatment and prevention across Britain and runs the national campaign that explains the risks of gambling and where to find help.

GAMSTOP. Lets you register once to block access to all licensed gambling sites in Britain, for a period you choose yourself.